HRM 124 - Guest Service Management

Class: 2 Lab: 2 Clinical: 0 Work: 0 Credits: 3

This course is designed to provide an introduction to the culture of dining room service management. Emphasis is placed on the dignity and psychology of service work, dining room organization/infrastructure, service delivery, and modeling management roles in a dining room environment. Upon completion, students should be able to demonstrate an understanding of the guest/server dynamic and apply these principles in a dining room setting. (S22904)