CFCC 2019-2020 Catalog & Student Handbook 
    
    Oct 31, 2020  
CFCC 2019-2020 Catalog & Student Handbook [ARCHIVED CATALOG]

Business Administration, Customer Service Certificate (C25120)


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This program stresses the importance of customer relations in the business world. Emphasis is placed on developing communication tools, understanding the business environment and learning how to respond to complex customer requirements and to efficiently handle stressful situations. Upon completion, students should be able to demonstrate the ability to understand and communicate with customers and resolve problems and complaints.

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